Start Date: 6/2/2020 1:00 PM MDT
End Date: 6/2/2020 2:30 PM MDT
Many financial institutions offer online loans, instant approval, and quick decisions. While these features appeal to many people (and your institution should consider these, too), many folks still prefer to talk to their lender face-to-face. As a consumer lender, you will have countless opportunities to interact with people in your community as they try to finance the things they need and want. This webinar will focus on a wide range of basic skills needed to be an effective consumer lender, including effective communication, listening, fair lending considerations, and analysis. You will learn the essential questions to ask; important compliance trip hazards; when to say yes, no, or maybe; and how to represent your financial institution in a positive light, regardless of the outcome.
Attendance certificate provided to self-report CE credits.