Start Date: 11/24/2020 1:00 PM MST
End Date: 11/24/2020 2:30 PM MST
Most people don’t know why they are targeted for robbery or criminal attacks. This no-nonsense presentation will explain how criminals think when observing how financial institutions operate. It will also address the importance of training. During a robbery, untrained staff may react in a way that increases the danger for everyone. Back office staff should be trained differently than the frontline; their panicked actions could also cause major problems. This lively program will focus on exactly what you should do when met with the unknown.
Robberies are traumatic events from which many scenarios can arise. This is one of the few programs that will address the aftereffects. Reactions vary widely. Events that might seem minor to some, will require counseling for others – even if no money was taken. When serious robberies occur, counseling is a must and how you handle the first 24 hours can be critical to getting your staff back on the job.
Attendance certificate provided to self-report CE credits.