Start Date: 2/24/2021 1:00 PM MST
End Date: 2/24/2021 2:30 PM MST
As a receiving institution, you have no control over the types of entries that are sent to you. In fact, you are likely to find exception entries waiting to be dealt with at the beginning of each day. Knowing the best way to handle all types of entries can feel overwhelming.
This session will explore the most common types of exception issues and give you the confidence you need to deal with them effectively and correctly. You will learn the best courses of action for the most common errors that you’re likely to encounter, including assigning correct return reason codes, obtaining additional documentation when necessary, and important return timeframes.
This course is eligible for 1.8 AAP credits.
Attendance certificate provided to self-report CE credits.