Start Date: 3/15/2021 1:00 PM MDT
End Date: 3/15/2021 2:30 PM MDT
Get an exclusive first peek at the very latest Rivel Banking Benchmarks, the world’s largest banking survey. It is conducted with over 200,000 consumers from over 3,000 US banking institutions. Learn what consumers say about their institutions regarding:
- Customer service elements, including responsiveness, friendliness, staff training, proactivity, etc.
- Technology components like online banking, ATMs, call centers, mobile apps, etc.
- Policy decisions, including rates, fees, personal data safety, etc.
This webinar will focus on the elements that are making households unhappy enough to switch and will show the differences by area (region, state, and locality) and demographics (millennials, high income households, women, etc.). If you are interested in gaining more customers or learning what your accountholders really think of you, this will be a very productive webinar for you.
Attendance certificate provided to self-report CE credits.