Start Date: 5/26/2021 1:00 PM MDT
End Date: 5/26/2021 2:30 PM MDT
One day your collections team was at the office and it was business as usual. The next day everyone was at home wondering how to access work files. Most financial institutions were thrust into a virtual workflow almost overnight. But now it’s time to go beyond the initial “ad hoc” approach and prepare for a dramatic increase in delinquencies as forbearance agreements and other temporary rescue efforts time out.
Transitioning the traditional collection methods to the virtual workflow is simply not good enough. The risk of not integrating the virtual collections function into the rest of the financial institution could have far-reaching negative impacts for accountholders and your bottom line. This session will be presented by a seasoned compliance attorney who is a former collections manager.