Event Calendar

Wednesday, January 19, 2022

Webinar - Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Start Date: 1/19/2022 9:00 AM MST
End Date: 1/19/2022 10:30 AM MST

United States 

Regulation E protects consumers from unauthorized electronic fund transfers (EFTs). It requires financial institutions to investigate alleged unauthorized EFTs and provide provisional credit to accountholders within specific deadlines. But many questions arise.
Is your institution obligated to conduct an investigation even though the accountholder won’t cooperate? Must provisional credit be provided within the standard deadlines even if you haven’t received sufficient information from your core processor to conduct an investigation? Are you required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT? This webinar will answer all these questions and explain how to determine when your institution is required to provide provisional credit and in what amount.
This informative session will benefit all deposit operations staff, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.