Start Date: 6/30/2022 9:00 AM MDT
End Date: 6/30/2022 10:30 AM MDT
Overdraft programs have always been a hot-button area for examiners – especially for the CFPB, who has had overdraft programs on its radar since its inception. Yet despite the guidance, white papers, and other communications issued by the Agencies, confusion still reigns over which elements apply to the programs individual institutions offer. Regulators want to ensure overdraft program practices do not intentionally or unintentionally result in consumer harm, and you want to protect your institution from UDAAP and other regulatory violations.
This session will review the regulatory guidance in-depth and address best practices for disclosures, fees, accountholder education, and marketing of your overdraft program. It will also review overdraft issues identified through consumer complaints, examinations, and enforcement actions and recommend how to avoid similar missteps.