Event Calendar

Thursday, April 20, 2023

Webinar - Lessons Learned from the FDCPA Collection Rule Changes

Start Date: 4/20/2023 9:00 AM MDT
End Date: 4/20/2023 10:30 AM MDT

United States 

Over a year ago, the CFPB implemented two rounds of major changes to the Fair Debt Collection Practices Act which affected all financial institutions and their third-party debt collectors. These changes covered the consumer’s control over how often and by what means you can communicate with them, the proper use of newer communication methods (i.e., mobile phone, voicemail, email, text messages, and social media), the limitation on collection efforts to not more than “7 times within 7 days,” the required use of a “limited-content message” when leaving messages in certain situations, and the restrictions on attempting to collect time-barred debt. This program will explore the problems financial institutions have encountered under these new rules and the lessons learned.


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