Start Date: 6/6/2023 9:00 AM MDT
End Date: 6/6/2023 10:30 AM MDT
This webinar will explore the regulatory agencies’ CMS expectations and best practices. Going beyond written policies, it will look at the interplay between those policies, your internal and external compliance training needs, CMS documentation, and program monitoring. It will also address handling and tracking consumer complaints and how they can be used to identify CMS shortcomings. An FDIC enforcement action will be used to examine the steps one institution had to take to correct significant deficiencies in its consumer compliance areas. Learn the key components your CMS should address, including board and management oversight, compliance program, service provider oversight, and identification and correction of violations.