Start Date: 12/19/2024 9:00 AM MST
End Date: 12/19/2024 10:30 AM MST
Location:
United States
Regulators want to ensure your overdraft program practices do not intentionally or unintentionally result in consumer harm, and you want to protect your institution from UDAAP and other regulatory violations. This session will delve into the regulatory guidance in detail. It will review how to mitigate risks associated with offering overdraft protection. You’ll learn the pitfalls of representment fees, APSN transactions, and managing “opt-ins” for ATM and debit card transactions to offer overdraft protections.
In addition, best practices for disclosures, fees, accountholder education, and marketing of your overdraft program will be covered. This session will also review overdraft program issues identified through consumer complaints, examinations, and enforcement actions, and provide recommendations for avoiding similar mistakes.
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